Terms & Conditions

Please read these terms and conditions carefully as they set out the terms under which Calor Appliances, (operated by Hamilton Gas Products Ltd, trading as Calor Appliances) makes the products available to you ("Product terms"). You as the customer will transact with Hamilton Gas Products Ltd.

About Us

This Gas Appliances Shop website (appliances.calor.co.uk)(the "Website") is operated by Hamilton Gas Products Limited (company number NI053912). The goods you may wish to purchase from the Gas Appliances Shop are sold by Hamilton Gas Products Limited, a contracted supplier of appliances for Calor Gas Limited.

These terms and conditions ("Terms & Conditions") are entered into between you (the purchaser) and Hamilton Gas Products Limited and shall form the basis of any contract should you make a purchase from the Gas Appliances Shop. Calor Gas Ltd. are not a party to such contract and shall accept no liability in respect of such contract.

Hamilton Gas Products Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Hamilton Gas Products Limited
7 Balloo Crescent, Bangor, County Down, Northern Ireland, BT19 7WP

Phone: 028 9146 1111
Fax: 028 9127 1013
Contact form

VAT number: GB 254 0714 80 or IE9807549F

Company number: NI053912

Making a Purchase

Making a purchase could not be easier. Just add any items from the Website that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

You may also make a purchase by telephone by phoning +44 (0)1926808085 or in person at our trade counter located at 7 Balloo Crescent, Bangor, County Down, Northern Ireland BT19 7WP.

We accept Visa, MasterCard, Maestro and Paypal. payment methods

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

The order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place your order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted or indicate that a contract exists between us. We will indicate acceptance of your order when we send you an additional e-mail confirming acceptance of your order. The contract between you and us will only be formed when we send you such e-mail confirming your order and payment for such order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced or over-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Price

The price of any products will be as quoted on the Website and is inclusive of VAT. We use our best efforts to ensure that the prices of products quoted are correct. However, if we discover an error in the price of a product, we reserve the right to amend this as set out in the previous paragraph.

Prices of products quoted on the Website do not include delivery charges which are set out separately on the Website.

Products

We sell liquefied petroleum gas ("LPG") appliance products (including associated labelling, packaging and equipment). We do not sell LPG. Any queries or orders with respect to the supply of LPG should be directed to Calor Gas Ltd or their authorised partners or retailers.

Shipping and Handling

COLLECTION Orders can be collected from our trade counter located at 7 Balloo Crescent, Bangor, County Down, Northern Ireland, BT19 7WP.

For current carriage charges, please refer to the Website.

Delivery Schedule

We aim to dispatch your order by the next business day following your order being confirmed. For orders made in Northern Ireland and the Republic of Ireland, we will normally send your order to you by the next business day following your order being confirmed. For orders made in England, Scotland and Wales, we will normally send your order to you within 1-3 business days following your order being confirmed. International orders are generally received in under 5 business days, however this may take longer than this depending on the country. In any event your order will be fulfilled by the estimated delivery date set out at the time of your purchase, unless there is an Event Outside Our Control (as defined below).

If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date. We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

The goods will be the responsibility of the customer from the completion of delivery. You own the goods once we have received payment in full, including all applicable delivery charges. You must inform us within three business days of your order being confirmed if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Additional delivery information and costs are set out here.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK, VAT at the UK standard prevailing rate is added. Currently this rate is 20%.

Credit Card Security

When orders are placed via the Website, credit card numbers are encrypted and are only decrypted after they reach our computer. They are not held in clear text on any website.

We do not store customers’ credit card details.

Guarantee and Warranty

We guarantee your satisfaction. All of our products come with a 30 day 'no quibble' guarantee and if you are not fully satisfied with any product we will provide you a full refund of the purchase price subject to and in accordance with our returns policy set out later in these Terms & Conditions.

In addition to our 30 day 'no quibble' guarantee, all of our products are supplied with a minimum of one year's warranty subject to the conditions listed below. If your goods develop a fault within the warranty period, we will as quickly as possible, repair or replace the item for you, and if we are unable to do this we will offer you a refund subject to the conditions listed below:

All gas appliances and components are installed by a competent person. It is the law that all gas appliances are installed and serviced by a competent person in accordance with current gas regulations, building regulations, codes of practice and bylaws of the relevant local authority. To avoid confusion and doubt, in the United Kingdom, we deem a competent person to be a Gas Safe Registered Installer/Engineer. All gas appliances and components are installed in accordance with the manufacturer's instructions;

Proof of installation and or a commissioning certificate from a Gas Safe Registered Installer/Engineer in the United Kingdom in accordance with the manufacturer's instructions;

All appliances are regularly serviced and maintained by a Gas Safe Registered Installer/Engineer in the United Kingdom, in accordance with the manufacturer's instructions

Wherever possible, we will also pass on the benefit of any manufacturer’s warranty to you.

Privacy Policy and Data Protection

We will use the personal information that you provide to us as part of your order, or during subsequent correspondence or communications, for the purpose of processing your order and managing your account. If you agree, by ticking the opt-in boxes on the order form, we may pass your information to Calor Gas Limited so that they may send you details of related gas products or services that may be of interest to you. You can opt-out of receiving such communications at any time by using the opt-out function in any email you receive from us or by contacting us at help@gasproducts.co.uk. Other than the above, we will not share your personal information for marketing purposes with any companies outside of Hamilton Gas Products Limited.

Please see our Privacy Policy for further details about how we use your personal information.

Returns Policy

CANCELLATION RIGHTS

Your rights to return goods are protected under the EU Distance Selling Directive (Directive 97/7/EC).

If you are a consumer, you are entitled to cancel your order and return the goods within 14 days (starting from the day after you receive the products). You can do this by contacting us by email or telephone (using the details set out in the "About Us" section of these Terms & Conditions) and quoting the order number supplied to you.

If you are a business, goods which have been correctly supplied to you and may be returned for credit, and shall be credited in the full amount paid for the goods less carriage at cost paid on such goods.

If goods are returned in damaged boxes/bags a 15% handling charge may be deducted by us.

Where a customer has paid additional carriage to receive their goods within 24 or 48 Hours, this additional cost of carriage will not be refunded. 

The cancellation rights under this returns policy do not apply in the case of any made-to-measure or custom-made products.

Refunds on cancellation will be paid within 30 days.

Please note, you are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

This cancellation returns policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned on cancellation must be in a re-saleable condition and, wherever reasonably practicable, in their original packaging.

These Terms & Conditions apply to your order. We amend these Terms & Conditions from time to time. Every time you wish to order products, please check these Terms & Conditions to ensure you understand the Terms & Conditions which will apply at that time.

FAULTY GOODS

Faulty goods (goods which are not of satisfactory quality or fit for their intended purposes) or goods which are not as described should be returned by you to us within 30 days of delivery.  Faulty goods will either be collected or a postage label will be provided depending on the item.   

We will refund the price of faulty goods in full and any applicable delivery charges.  We reserve the option to repair goods, or to replace them with goods similar to those ordered. Where goods have a manufacturing fault the item must be labelled detailing the nature of the fault. This information is required by the manufacturers in order to credit us. In some instances there may be a time delay in raising the credit, as the product may need to be checked by the manufacturer's technical department.

We do not accept returns or provide refunds if the fault with the goods arises as a result of your negligent acts or omissions or your failure to store or operate the goods in accordance with the manufacturer’s instructions.

If goods are found on inspection not to be defective, you will be charged a £15/€18 collection charge plus a £5/€6.15 redelivery charge if applicable.

CLAIMS ON DELIVERY

Claims for damage to or shortage of the goods on delivery must be notified to us in writing within 72 hours of delivery. Non receipt of the whole or part of the consignment must be notified to us within 7 days from the date of dispatch which we notify to you. You will be required to confirm receipt of goods by signing a delivery note when taking delivery. If on inspection of the goods on delivery you notice  damaged material or burst parcels  you should notify us as soon as reasonably practicable  (using the details set out in the “About Us” section of these Terms & Conditions). Please note that any other method of notification of damage to or shortage of the goods or other complaints relating to the goods and/or their delivery shall not be accepted by us. Your inspection of the goods and confirmation of receipt does not affect any rights you may have if the goods are defective on delivery.

None of these Terms & Conditions affect your legal rights or your rights to claim compensation for any losses you may have suffered as a result of faulty products and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the Terms & Conditions to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Our Products

The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

The packaging of the product may vary from that shown in images on the Website.

Liability

If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract. We accept no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or for other indirect or consequential loss where and to the extent that such losses do not arise as a direct result of our breach of these Terms & Conditions or negligence. We do not in any way exclude or limit our liability for (a) death or personal injury caused by our negligence (b) fraud or fraudulent misrepresentation (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and (e) defective products under the Consumer Protection Act 1987 or Consumer Rights Act 2015.

Third Party Rights

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms & Conditions.

Governing Law

This contract shall be governed by and construed in accordance with the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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