Please read these terms and conditions carefully as they set out the terms under which Calor Appliances, (operated by Hamilton Gas Products Ltd, trading as Calor Appliances) makes the products available to you ("Product terms"). You as the customer will transact with Hamilton Gas Products Ltd.
Free delivery is available on the followings items:
- Cookers - Please allow 10 working days for delivery.
- Hobs & Ovens
- Tumble Dryers
- BBQs & Patio Heaters
For the following items, where orders are below £75 a £5 delivery charge will be applied. All Calor Essentials orders above this value will qualify for free delivery.
- Calor Essentials
|Less than £75||£75 and above|
|3-4 Working Days||£5||FREE|
|2 Working Days||£7||£2|
|1 Working Day||£10||£5|
Please place your order before 12pm for next working day delivery, orders placed after this time will be dispatched the following working day.
When will my order arrive?
Working Day means Monday to Friday and excludes seasonal & public holidays.
The table below is for guidance only.
|3-4 Working Days||2 Working Days||1 Working Day|
|MONDAY before 12pm||Thursday-Friday||Wednesday||Tuesday|
|MONDAY after 12pm||Friday-Monday||Thursday||Wednesday|
|TUESDAY before 12pm||Friday-Monday||Thursday||Wednesday|
|TUESDAY after 12pm||Monday-Tuesday||Friday||Thursday|
|WEDNESDAY before 12pm||Monday-Tuesday||Friday||Thursday|
|WEDNESDAY after 12pm||Tuesday-Wednesday||Monday||Friday|
|THURSDAY before 12pm||Tuesday-Wednesday||Monday||Friday|
|THURSDAY after 12pm||Wednesday-Thursday||Tuesday||Monday|
|FRIDAY before 12pm||Wednesday-Thursday||Tuesday||Monday|
|FRIDAY after 12pm||Thursday-Friday||Wednesday||Tuesday|
|SATURDAY & SUNDAY||Thursday-Friday||Wednesday||Tuesday|
1 Working Day (Next Day Delivery)**
Order must be placed by 12:00pm for next working day delivery.
**Next day delivery is not guaranteed in adverse weather conditions, in Scotland above Edinburgh/Glasgow and any offshore island.
3-4 Working Days (Standard delivery)
A parcel courier or Royal Mail will deliver your items between the hours 08:00-18:30 usually within 3-4 days after your item has been dispatched (unless you have selected another delivery option).
A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back. Please ensure to provide a mobile phone number to enable the courier company to make contact to arrange a suitable date and time for delivery. Please note, if the number provided is incorrect or goes unanswered a re-delivery/storage charge may occur. These charges may also apply if no one is available to accept delivery on the pre-arranged date/time.
After checkout you will receive a tracking number, you can track your parcel anytime after 19:00 on this day. In the unlikely event that we are unable to deliver in the times stated above, we will either notify you by e-mail or telephone. You will receive a text message from DPD with an hour time slot for delivery if a mobile phone number is provided. Most couriers require a signature and will not leave your parcel if no one is available to accept and sign for the delivery, even if consent has been given to leave in a safe place.
Delivery to Alternative Address
For orders placed by Credit Card or Debit Card: If the details you enter pass all of our security checks, you may be offered the option of changing the delivery address once a transaction has been processed.
We may reject orders when according to our security checks, the address you have provided does not match the cardholder's address - this is to help prevent credit card fraud.
For orders placed by PayPal: Currently, we can only deliver to the address that is confirmed in PayPal.
For orders placed by bank transfer or cheque: We can deliver to any address you choose, providing the funds have cleared in our bank. It can take up to two weeks for cheques to clear.
What happens if I am not in when the courier tries to deliver?
The courier should leave a card to let you know they tried to deliver. They will usually try to deliver again the next day but alternatively, you can contact them directly using the details they provide on the card to arrange a different delivery day.
What do I do if I receive the wrong item?
This is a very rare occurrence, but occasionally things do go wrong. Please contact us here including your customer invoice number or order number and let us know the details of the problem. We will collect the incorrect item from you, and arrange to get the correct item sent out to you as quickly as possible.